Free Essays on Wal-Mart Tire And Lube Observation Evaluation

I chose to observe and evaluate a Wal-Mart Tire and Lube customer service representative. On February 16, 2002, I went to the Wal-Mart store in Upstate New York to change both of the tires on the front of my car. At around 4:45 PM, I walked up to the Tire and Lube department counter inside of the store. A customer service representative, Linda, proceeded to assist me with my purchase. While my order was being worked on, I observed Linda while at work. I was able to observe Linda, while she was taking care of about six customers. For this observation report, I chose to evaluate this worker on the following criteria: Politeness - how polite she is with customers and her coworkers? Interest - does her job seem to be interesting or boring to her, and her reaction to performing tasks for her job? Speediness - her pace of performing tasks for her job. Knowledge - how knowledgeable she is about her area of work? Cleanliness - how clean she is dressed and how clean her workspace is? Organization - how organized her desk and her papers are? Personality - how well she interacts with customers and coworkers? Interaction with coworkers - how well she interacts and works with her coworkers? Efficiency - how efficient she is with performing tasks for her job? Laziness - if she is lazy or not while at work (if yes, then how lazy?). Most customers that were assisted by Linda had smiles on their faces; they also smiled while talking with her. All customers seemed very satisfied with her help and had all of their questions answered. While taking orders, Linda was very polite with customers and listened well to what the customers had to say. She appeared very interested in her job and helping people find, order, and buy what they needed. Despite taking her time helping customers, Linda worked in a very proficient pace and did not take any breaks or deep breaths in between the orders. She also seemed to be very knowledgeable and experienced in this lin... Free Essays on Wal-Mart Tire And Lube Observation Evaluation Free Essays on Wal-Mart Tire And Lube Observation Evaluation I chose to observe and evaluate a Wal-Mart Tire and Lube customer service representative. On February 16, 2002, I went to the Wal-Mart store in Upstate New York to change both of the tires on the front of my car. At around 4:45 PM, I walked up to the Tire and Lube department counter inside of the store. A customer service representative, Linda, proceeded to assist me with my purchase. While my order was being worked on, I observed Linda while at work. I was able to observe Linda, while she was taking care of about six customers. For this observation report, I chose to evaluate this worker on the following criteria: Politeness - how polite she is with customers and her coworkers? Interest - does her job seem to be interesting or boring to her, and her reaction to performing tasks for her job? Speediness - her pace of performing tasks for her job. Knowledge - how knowledgeable she is about her area of work? Cleanliness - how clean she is dressed and how clean her workspace is? Organization - how organized her desk and her papers are? Personality - how well she interacts with customers and coworkers? Interaction with coworkers - how well she interacts and works with her coworkers? Efficiency - how efficient she is with performing tasks for her job? Laziness - if she is lazy or not while at work (if yes, then how lazy?). Most customers that were assisted by Linda had smiles on their faces; they also smiled while talking with her. All customers seemed very satisfied with her help and had all of their questions answered. While taking orders, Linda was very polite with customers and listened well to what the customers had to say. She appeared very interested in her job and helping people find, order, and buy what they needed. Despite taking her time helping customers, Linda worked in a very proficient pace and did not take any breaks or deep breaths in between the orders. She also seemed to be very knowledgeable and experienced in this lin...

Analysis And Assessment Of Baumgartner & Jones Ag Essays - AARP

Analysis And Assessment Of Baumgartner & Jones Ag Essays - AARP Analysis And Assessment Of Baumgartner & Jones Agendas And Instability In American Politics I find a certain amount of difficulty when I attempt to offer an assessment of Baumgartner and Jones work, Agendas and Instability in American Politics. The reason for this is because the book is written in such a manner that it is enormously difficult to offer a conflicting argument to the model they use to describe how issues become part of agenda, the power of interest groups, policy monopolies, how power shifts, and other issues related to the aforementioned. For this reason, I must say that I find their model to be on solid ground. The previous reading assignments in this course which where mostly based on the writings of C. Wright Mills and his protg Robert Dahl read like the thoughts of writers who were desperately trying to convince the reader that they are right. To the contrary, Baumgartner and Jones made no real attempts to sell their research and rather presented their findings and beliefs in a way that seems to say to the reader that this is the way things are. Examples of legislative activity that seem to conform to their model offered to the readers of Baumgartner and Jones are presented in a way that basically shows the reader how their model translates into real life as opposed to an offering of evidence to bolster the correctness of their assertions. The notion of policy monopolies I find to be a very believable concept when describing the formulation, definition and promotion of issues in the American political agenda. Making an issue a taboo or untouchable or dangerous to national security, thus ensuring its longevity, perhaps even immortality. This phenomenon is most visible in the issues of Medicare and Social Security. Both programs are in deep financial trouble, but anyone who advocates even the slightest bit of change in either program is immediately labeled an extremist who lacks compassion for our nations senior citizens or a radical who is trying to move our country towards socialism. I am especially fond of two principals in the Baugartner and Jones model; issue definition and changing venues. Like most of Baumgartner and Jones work, when I attempt to scrutinize it, I find a virtual impossibility in offering a competing theory. When examining issue definition, I discovered that defining or attempting to define issues (sometimes referred to as spinning) is something I have witnessed on countless occasions. In fact, when I was a novice campaign strategist and lobbyist, I engaged in this practice without knowing there was a legitimate noun for what I was doing. Baumgartner and Jones contend that interest groups, institutions, politicians, and the like attempt to define an issue in a way that serves their interests. An example of this that immediately springs to my mind was a speech delivered by President Bill Clinton in early 1993 to the American Association of Retired Persons (AARP) concerning the reforming of Medicare. President Clinton proposed a slowing of the rate of growth of the program to roughly twice the rate of inflation as a means of keeping the program solvent. Medicare was experiencing and continues to experience such an astronomical rate of growth that it cannot possibly remain solvent without a massive increase in taxation and/or a significant amount of borrowing from foreign nations adding to our already inconceivably monstrous national debt. Naturally, there was some skepticism about his plan as there is with every idea that would enact a change to an existing government program. Additionally, there was a heavy distrust of Clinton by the AARPs rank and file members after his tax increase on Social Security benefits. The growing concern amongst senior citizens was that the president was going to cut Medicare. In his speech to the AARP, Clinton jostled those who accused his plan of amounting to a cut by saying, Only in Washington can an increase of twice the rate of inflation be called a cut. In the end, a Democratic Congress kept the Presidents plan from ever seeing the light of day. Fast forward to early 1995, a newly seated Republican Congress began to debate a Medicare proposal that all but mirrored the Presidents 1993 proposal, with the exception that leftover surpluses would

DOMESTIC VIOLENCE Essay Example | Topics and Well Written Essays - 500 words

DOMESTIC VIOLENCE - Essay Example In-depth analysis of domestic violence is therefore required to establish the causes, effects and how to help the victims cope after the act. Traditionally, wife beating was a sign of love and respect in society (Jaffe, 2006). It was a normal practice hence the authorities could not intervene when a wife was being beaten. Men were also endowed with all resources hence power over women. Domestic violence can be classified as physical, emotional, sexual, economic and psychological violence but all forms of violence have an element of control. Johnson (2008) argues that there is a relationship between gender and domestic violence. Men are muscular in nature and hence inflict greater harm to women than women do to men and hence domestic violence is considered as women’s problem (Davis, 2006). Men are supposed to provide and protect the family against enemies hence it is intimidating for a man to be abused by his wife and therefore would rather suffer silently. They don’t report the incidences hence statistics show that only a few men are battered by their wives. Domestic violence can be as a result of economic dependence, psychological disorders, drugs and alcohol abuse or due to cultural influence. Schwartz (2004) observes that women who depend on men for survival are at a risk of economic violence. Any behavior against a man’s wish is punished by denial of financial assistance. Psychological disorders are known to aggravate the occurrence of domestic violence especially when combined with drug and alcohol abuse. People who suffer from this disorder are unable to control their emotions such as anger and hence a slight provocation leads to violence (Jaffe, 2006). Some women also lack proper defense mechanisms and hence cause severe harm to their husbands when they get a chance to apprehend them due to prolonged anger (Bankroft, 2003). Culture plays a vital role in aggravating domestic violence. Wife beating was a norm